Processing & Shipping Times
Please note all our prices are in USD, and you will be charged in USD.
Once your order has been placed, please allow for 2-3 business days for your order to be processed by our fulfillment team. For any items that include a monogram, please allow for an additional 2-3 weeks for processing, as these items are made to order. Please note that monogrammed items will ship separately from remaining items on your order.If your order includes one or more pre-order items, the entire order will ship together once all items are available to ship.
International Shipping & Delivery Times:FedEx shipping: 5-7 business days Standard shipping: 7-15 business days Free standard shipping to most countries on orders over $150
USA Domestic Shipping & Delivery Times: USPS 5-7 day shipping USPS 3 day shipping Free USPS shipping on orders over $150
Canada Domestic Shipping & Delivery Times: Same day shipping in Toronto Standard Canada-wide shipping: 2-5 business days Free Canada-wide shipping on orders over $150 SAMARA ships globally, so we have warehouses around the world to support our valued customers. Having multiple warehouses allows us to be economical and efficient, while being cognizant of our carbon footprint. Due to the ongoing global supply chain delays in the shipping industry, we have opened up our international warehouse to support fulfillment to Canada and USA. This means that our Canadian and USA customers may have orders redirected to our international warehouse for fulfillment if one or more items on your order are out-of-stock at the warehouse nearest to you. If your order is redirected to our international warehouse, please allow 7-15 business days for delivery.
Note: Orders shipping from our international warehouse may incur shipping delays due to Covid-19, resulting in shipping timelines longer than 15 business days.
Returns & Cancellations
Canceling or making any changes to an order can be done so by reaching out to our support team within 30 minutes of placing your order. Our team works quickly to get orders shipped out as soon as possible, so we are unable to make any changes or cancel orders after this time. This includes orders for pre-ordered items.
International orders are a final sale, and cannot be returned.
For orders within North America, SAMARA will accept returns on all products within 14 days of you receiving your item.
If your item is damaged upon delivery, we need to be notified within 14 days of you receiving your item.
Please note that at this time, the customer is responsible for the cost of shipping back the product. The customer is also responsible for any duties, customs or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.
Black Friday: If an item is bought on sale (including our Black Friday promotion), it is considered a final sale and non-refundable. You can exchange or receive a store credit within 14 days of delivery. Please note that for any exchanges, the customer is responsible for return shipping.
Gift Cards: All gift card purchases are final sale and are non-refundable.
Monogramming: Any items purchased with a monogram are final sale, and cannot be returned or exchanged. Monogramming is only available for new items purchased. Existing SAMARA items you have purchased in the past, unfortunately, cannot be monogrammed at this time. At this time, we only offer monogramming for our Ocean Backpack.
Our website honours one discount at a time. If you already have a discount code applied to your order, you won't have the option of adding an additional one. Once you remove it, the discount bar will reappear. Discount codes cannot be applied onto sale pricing, including our Black Friday or Gift with Purchase promotions.
Gift with Purchase Promotion:
In order to receive the complimentary gift, the recipient must add it to their cart and it will be automatically discounted 100%. If the gift is not in the order confirmation, the promotion will not be valid. Please note that while we will try our best to accommodate the colour you have selected for the gift, SAMARA has the right to substitute your selection for the same product in a different color at our discretion. All complimentary gifts are non exchangeable and non refundable.
If you are returning an order that includes a complimentary item, the gift is required to be sent back with the entire order. If it is not included in the returned order, the retail price of the complimentary item will be deducted from the total amount refunded or credited.
Customs & Delivery
USA: All customs, duties and taxes are included in your shipping cost.
International: There may be duties or taxes upon arrival into your country based on where you live. If you require more information on what duties and taxes may be due upon delivery, please contact your local customs office. If a customer refuses to pay for the legal duties and taxes due on a SAMARA shipment, SAMARA is not responsible for the potential repercussions with the postal service.
Please keep in mind that once a package leaves our warehouse, it is in the hands of the postal service. If you experience any problems during transit, please contact the shipper immediately.
If the package is not delivered to the customer, due to the provision of an incorrect address upon checkout, SAMARA will not be held responsible and will not be able to offer the customer a refund. If a package is lost in transit, SAMARA is unable to refund the customer for the purchase, however our Customer Services Representative will assist the customer in tracking the package.
By making a purchase with us, you agree that SAMARA will not be held responsible for any lost, stolen or delayed packages that may happen during transit.
Making Our Supply Chain Leaner
Up until now, we’ve shipped everything to the US from our factories, and then back to customers all over the world in places like Japan, Australia and France! A lot of brands will ship twice (once to USA and then to the customer) but we’re trying something different.
We recently made the decision to start shipping from Asia, close to our factories, instead of from USA because we think it’s the most environmental and economical choice. We are trying this out in the hope of creating more transparency, while aiming for the smallest footprint possible, whilst delivering beautiful products to you all in just a few days.
We manufacture most of our vegan leather pieces in Asia. We have partnered with some of the most ethical factories, that have great labour conditions, making us proud of our supply chain.
As a brand, it’s super important to us to find any way to be as ethical, environmental and economical as possible as we grow, and our supply chain is an example of that. It also means we can design, launch and restock products significantly faster, which results in more product and choices for you as well, and less wastage through our supply chain.
We’d love to hear your thoughts on this experience once you get your packages, so feel free to shoot us a message anytime with thoughts and suggestions! We’re working really hard to make this as seamless and as environmentally friendly as possible, and we’re so excited to make this happen with you.
Email us at firstname.lastname@example.org