Processing & Shipping Times
Once an order has been placed, please allow for 1-3 business days
for your order to be processed and packed up.
Worldwide expected delivery times:
FedEx shipping: 5-9 business days
Free standard shipping: 3-6 weeks
Free FedEx shipping on orders over $200
Due to the pandemic, shipping delays may occur.
Returns & Cancellations
Some of our products are handmade to order. If you would like to cancel your purchase, you can do so without a penalty up to two hours after you place your order. If we’ve already begun processing it, we will not be able to cancel the order. All giftcard purchases are final sale, and are non-refundable. SAMARA will accept returns on all products within 14 days of you receiving your item. Should you be unsatisfied with your SAMARA bag, please email firstname.lastname@example.org to initiate your return and receive direction on the next steps. Returned products should be in the same condition as received and in its original packaging. If an item is bought on sale, and returned, we will only be able to offer store credit. A refund of your product will appear within 15-20 business days, after our location has processed your shipment. Please note that at this time, the customer is responsible for the cost of shipping back the product to our Vancouver location. The customer is also responsible for any duties, customs or taxes involved with this shipment.
Please note that all the Free Minis and Free Jewelry Pouches are non exchangeable and non refundable.
Our system honours one discount code at a time. If you already have a discount code in your cart, you won't have the option of adding an additional one. Once you remove it, the discount bar will reappear. Please note that our free Mini or Jewelry Pouch promo act as a discount code.
Free Mini or Jewelry Pouch Promo:
For orders that qualify for a free Mini or Jewelry Pouch as part of our promo, please note that we will do our best to accommodate your colour requests but in the event that we cannot match it, we will send you another colour so as to get your bags to you as soon as we can.
The US: All customs, duties and taxes are included in your shipping cost.
International: There may be duties or taxes upon arrival into your country based on where you live. SAMARA does not have control over these and should you require more information, please contact your local customs office.
Please keep in mind that once a package leaves our location, it is no longer in our control. If you experience any problems during shipment, please contact the shipper immediately.
If the address you used to place your order is incorrect and if your package doesn’t reach you due to this, SAMARA will not be held responsible and will not be able to offer you a refund. If a package is lost on the way, we will do our best to send you a replacement, but will not be able to offer you a refund at this time.By making a purchase with us, you agree that SAMARA will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.
Making Our Supply Chain Leaner
Up until now, we’ve shipped everything to the US from our factories, and then back to customers all over the world in places like Japan, Australia and France! A lot of brands will ship twice (once to the US and then to the customer) but we’re trying something different.
We just started shipping directly from our factories in Asia in time for this holiday season, instead of from the US because we think it’s the most environmental and economical choice. We are trying this out in the hope of creating more transparency and having the smallest footprint as possible, whilst delivering beautiful products to you all in just a few days.
We manufacture most of our bags in Asia - we’ve partnered with some of the most ethical factories, with great labour conditions and we’re very proud of our supply chain.
As a brand, it’s super important to us to find any way to be as ethical, environmental and economical as possible as we grow, and this is just one of those ways. It also means we can design, launch and restock significantly faster, which means more product and choice for you as well, and less wastage through our supply chain.
We’d love to hear your thoughts on this experience once you get your packages, so feel free to shoot us a message anytime with thoughts and suggestions! We’re working really hard to make this as seamless and as environmentally friendly as possible, and we’re so excited to make this happen with you.
Email us at email@example.com