Processing & Shipping Times
Please note all our prices are in USD, and you will be charged in USD.
Once an order has been placed, please allow for 2-4 business days for your
order to be processed and packed up. Due to the pandemic, shipping delays may occur.
International shipping delivery times:FedEx shipping: 5-7 business days Free FedEx shipping on orders over $300 Standard shipping: 7-15 business days Free standard shipping on orders over $200 USA domestic shipping delivery times: USPS 5-7 day shipping USPS 3 day shipping Free USPS shipping on orders over $200
Returns & Cancellations
Some of our products are handmade to order. If you would like to cancel your purchase, you can do so within 30 minutes of placing your order. If we’ve already begun processing it, we will not be able to cancel the order. All gift card purchases are final sale, and are non-refundable. Please note that all the Free Minis and Free Jewelry Pouches are non exchangeable and non refundable.
SAMARA will accept returns on all products within 14 days of you receiving your item. Should you be unsatisfied with your SAMARA purchase, please email firstname.lastname@example.org to initiate your return and receive direction on the next steps.
All returns must include the product in its original form in the dust bag with the the hang tags attached. For any product return or exchange, the product must also be unworn with all original tags/packaging attached. If the product has any odours/smells or stains/marks, we cannot accept the items back. If the return is sent back in unsellable condition and/or without the original hangtags and dust bag, the product will be shipped back at the expense of the original sender. Please get tracking information on your returned orders to avoid any lost parcel issues, as SAMARA is not responsible for lost parcels.
A refund of your product will appear within 15-20 business days, after our returns warehouse has processed your shipment. Please note our warehouse puts all parcels through a quality check/wear check before processing returns. If an item is bought on sale, and returned, we will only be able to offer store credit. Please note that at this time, the customer is responsible for the cost of shipping back the product. The customer is also responsible for any duties, customs or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.
Our system honours one discount code at a time. If you already have a discount code in your cart, you won't have the option of adding an additional one. Once you remove it, the discount bar will reappear.
The Bamboo Collection
Add the pieces you would like to your cart, and a bundle price will automatically appear.
Cardi + Tank + Crop. Retail value: US $180. Bundle price: US $140.
Cardi + Dress . Retail value: US $140. Bundle price: US $100.
Cardi + Tank + Crop + Dress: Retail value: US $235. Bundle price: US $195.
Free Mini or Jewelry Pouch Promo:
Please note that our free Mini or Jewelry Pouch promo act as a discount code. For orders that qualify for a free Mini or Jewelry Pouch as part of our promo, please note that we will do our best to accommodate your colour requests but in the event that we cannot match it, we will send you another colour so as to get your bags to you as soon as we can.
Customs & Delivery
USA: All customs, duties and taxes are included in your shipping cost.
International: There may be duties or taxes upon arrival into your country based on where you live. SAMARA does not have control over these and should you require more information, please contact your local customs office.
Please keep in mind that once a package leaves our location, it is no longer in our control. If you experience any problems during shipment, please contact the shipper immediately.
If the package is not delivered to the customer, due to the provision of an incorrect address upon checkout, SAMARA will not be held responsible and will not be able to offer the customer a refund. If a package is lost on the way, SAMARA is unable to refund the customer for the purchase, however our Customer Service Representative will assist the customer in tracking the package.
By making a purchase with us, you agree that SAMARA will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.
Making Our Supply Chain Leaner
Up until now, we’ve shipped everything to the US from our factories, and then back to customers all over the world in places like Japan, Australia and France! A lot of brands will ship twice (once to the US and then to the customer) but we’re trying something different.
We just started shipping from Asia, close to our factories, instead of from the US because we think it’s the most environmental and economical choice. We are trying this out in the hope of creating more transparency and having the smallest footprint as possible, whilst delivering beautiful products to you all in just a few days.
We manufacture most of our bags in Asia - we’ve partnered with some of the most ethical factories, with great labour conditions and we’re very proud of our supply chain.
As a brand, it’s super important to us to find any way to be as ethical, environmental and economical as possible as we grow, and this is just one of those ways. It also means we can design, launch and restock significantly faster, which means more product and choice for you as well, and less wastage through our supply chain.
We’d love to hear your thoughts on this experience once you get your packages, so feel free to shoot us a message anytime with thoughts and suggestions! We’re working really hard to make this as seamless and as environmentally friendly as possible, and we’re so excited to make this happen with you.
Email us at email@example.com