Shipping and Returns

Processing & Shipping Times


Please note all our prices are in USD, and you will be charged in USD.

Once your order has been placed, please allow for 5-7 business days for your order to be processed by our fulfillment team. For any items that include a monogram, please allow for an additional 2-3 weeks for processing, as these items are made to order. Please note that monogrammed items will ship separately from remaining items on your order.

If your order includes one or more pre-order items, the entire order will ship together once all items are available to ship.

Please note that the essential oil offer with the Radhi Weekender expired on May 1st, 2021. Therefore, any Radhi Weekender purchased after this date will will not include oils.


International Shipping & Delivery Times:

FedEx shipping: 5-7 business days

Standard shipping: 7-15 business days

Free standard shipping to most countries on orders over $150

USA Domestic Shipping & Delivery Times:

USPS 5-7 day shipping

USPS 3 day shipping

Free USPS shipping on orders over $150

Canada Domestic Shipping & Delivery Times:

Same day shipping in Toronto

Standard Canada-wide shipping: 2-5 business days

Free Canada-wide shipping on orders over $150

SAMARA ships globally, so we have warehouses around the world to support our amazing customers! Having multiple warehouses allow us to be economical and efficient, while being cognizant of our carbon footprint. Due to the ongoing global supply chain delays in the shipping industry, we have opened up our international warehouse to support fulfillment to Canada and USA. This means that our Canadian and USA customers may have orders redirected to our international warehouse for fulfillment if one or more items on your order are out-of-stock at the warehouse nearest to you. If your order is redirected to our international warehouse, please allow 7-15 business days for delivery.


Returns & Cancellations

Orders cannot be cancelled once the order has been confirmed and processed. This includes orders for pre-ordered items, where the customer has already received an order confirmation email.

SAMARA will accept returns on all products within 14 days of you receiving your item.

If your item is damaged upon delivery, we need to be notified within 14 days of you receiving your item.

Please note that at this time, the customer is responsible for the cost of shipping back the product. The customer is also responsible for any duties, customs or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.


Final Sale:

Black Friday: If an item is bought on sale (including our Black Friday promotion), it is considered a final sale and non-refundable. You can exchange or receive a store credit within 14 days of delivery. Please note that for any exchanges, the customer is responsible for return shipping.

Gift Cards: All gift card purchases are final sale and are non-refundable.

Monogramming: Any items purchased with a monogram are final sale, and cannot be returned or exchanged. Monogramming is only available for new items purchased. Existing SAMARA items you have purchased in the past, unfortunately, cannot be monogrammed at this time. At this time, we only offer monogramming for our Ocean Backpack.


Discount Codes:

Our website honours one discount at a time. If you already have a discount code applied to your order, you won't have the option of adding an additional one. Once you remove it, the discount bar will reappear. Discount codes cannot be applied onto sale pricing, including our Black Friday promotions.


Gift with Purchase Promotion:


In order to receive the complimentary gift, the recipient must add it to their cart and it will be automatically discounted 100%. If the gift is not in the order confirmation, the promotion will not be valid. Please note that while we will try our best to accommodate the colour you have selected for the gift, SAMARA has the right to substitute your selection for the same product in a different color at our discretion. All complimentary gifts are non exchangeable and non refundable.

If you are returning an order that includes a complimentary item, the gift is required to be sent back with the entire order. If it is not included in the returned order, the retail price of the complimentary item will be deducted from the total amount refunded or credited.


Return Process & Address

1. Please pack the product(s) in their original linen dust bag and/or gift box, and ship the package back to us within 14 days of delivery.

2. Ship package back to one of our two warehouse locations.

3. Once the return has been shipped out, please email info@samarabags.com with an update to provide us with your full name, order number, email address, shipping carrier and tracking number.

4. Track the package to ensure that there are no delays or delivery failures.

5. Please continue to check the tracking information and keep an eye out for any delays/delivery failures and/or customs issues. SAMARA can only refund packages that are successfully delivered back to one of our warehouses. Failed deliveries that are caused due to outstanding duties, taxes and fees cannot be refunded.

6. Once the returned parcel has been received and your tracking information is updated to "Delivered", please allow for 5-7 business days for the returned parcel to be processed at our warehouse. Once the return has been processed, our team will reach out for the refund, credit or exchange.

7. If we are processing a refund, please allow for approximately 5-7 business days for the amount to reflect on your bank statement.

Canada Returns Address: Bolt ATTN SAMARA, 724 Caledonia Rd Toronto, ON, Canada M6B 3X9

USA Returns Address: Shopify USNC1 ATTN SAMARA, 4712 Poth Rd, Whitehall, OH, USA 43213

International Returns Address: Shopify USNC1 ATTN SAMARA, 4712 Poth Rd, Whitehall, OH, USA 43213

*Please ensure any international duties into the USA are paid for prior to shipping or parcel will be declined.

Customs & Delivery


USA: All customs, duties and taxes are included in your shipping cost.

International: There may be duties or taxes upon arrival into your country based on where you live. If you require more information on what duties and taxes may be due upon delivery, please contact your local customs office. If a customer refuses to pay for the legal duties and taxes due on a SAMARA shipment, SAMARA is not responsible for the potential repercussions with the postal service.

Please keep in mind that once a package leaves our warehouse, it is in the hands of the postal service. If you experience any problems during transit, please contact the shipper immediately.

If the package is not delivered to the customer, due to the provision of an incorrect address upon checkout, SAMARA will not be held responsible and will not be able to offer the customer a refund. If a package is lost in transit, SAMARA is unable to refund the customer for the purchase, however our Customer Services Representative will assist the customer in tracking the package.

By making a purchase with us, you agree that SAMARA will not be held responsible for any lost, stolen or delayed packages that may happen during transit.

Making Our Supply Chain Leaner


Up until now, we’ve shipped everything to the US from our factories, and then back to customers all over the world in places like Japan, Australia and France! A lot of brands will ship twice (once to USA and then to the customer) but we’re trying something different.

We recently made the decision to start shipping from Asia, close to our factories, instead of from USA because we think it’s the most environmental and economical choice. We are trying this out in the hope of creating more transparency, while aiming for the smallest footprint possible, whilst delivering beautiful products to you all in just a few days.

We manufacture most of our vegan leather pieces in Asia. We have partnered with some of the most ethical factories, that have great labour conditions, making us proud of our supply chain.

As a brand, it’s super important to us to find any way to be as ethical, environmental and economical as possible as we grow, and our supply chain is an example of that. It also means we can design, launch and restock products significantly faster, which results in more product and choices for you as well, and less wastage through our supply chain.

We’d love to hear your thoughts on this experience once you get your packages, so feel free to shoot us a message anytime with thoughts and suggestions! We’re working really hard to make this as seamless and as environmentally friendly as possible, and we’re so excited to make this happen with you.

Questions?

Email us at info@samarabags.com