Shipping and Returns

Processing & Shipping Times


Please note all our prices are in USD, and you will be charged in USD.

Once an order has been placed, please allow for 5-7 business days for your
order to be processed and packed up. Due to the pandemic, shipping delays may occur.

If your order includes any pre-ordered items, the entire order will ship together once all the pre-ordered items are ready to ship.

If you receive an error message at check out saying that your item is unavailable to ship to your location, this may due to a specific item or color being out of stock for the desired shipping location input for the order. At SAMARA, we have a few warehouses all over the world to ship to all of our amazing customers! These warehouses allow us to be economical and efficient, while being cognizant of our carbon footprint. If you receive this error message, we recommend trying to switch your item to another color or style to see if something else is available to ship to you based on the shipping location and the respective warehouse your order will ship from.


Please note that the essential oil offer with the Radhi Weekender expired on May 1st, 2021. Therefore, any Radhi Weekender purchased after this date will will not include oils.


International shipping delivery times:

FedEx shipping: 5-7 business days

Standard shipping: 7-15 business days

Free standard shipping to most countries on orders over $150

USA domestic shipping delivery times:

USPS 5-7 day shipping

USPS 3 day shipping

Free USPS shipping on orders over $150

Canada domestic shipping delivery times:

Same day shipping in Toronto

Standard Canada-wide shipping: 2-5 business days

Free Canada-wide shipping on orders over $150

Returns & Cancellations

Orders cannot be cancelled once the order has been confirmed and processed.

SAMARA will accept returns on all products within 14 days of you receiving your item.

If your item is damaged upon delivery, we need to be notified within 14 days of you receiving your item.

Please note that at this time, the customer is responsible for the cost of shipping back the product. The customer is also responsible for any duties, customs or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.


Final Sale:

If an item is bought on sale, it is considered a final sale. You can exchange or receive a store credit within 14 days of delivery.

All gift card purchases are final sale and are non-refundable. Please note that all the Complimentary items like the Minis, Jewelry Pouches and/or Jewelry Boxes are non exchangeable and non refundable.

Any orders purchased during our Black Friday Cyber Monday sale are eligible for a credit or exchange only within 14 days of delivery. No refunds on sale items.


Discount Codes:

Our system honours one discount code at a time. If you already have a discount code in your cart, you won't have the option of adding an additional one. Once you remove it, the discount bar will reappear.



Free Jewelry Box Promotion:

In order to receive the complimentary Jewelry Box, the recipient must add it to their cart and it will be automatically discounted 100%. If the Jewelry Box is not in the order confirmation, the promotion will not be valid. Please ensure the Jewelry Box is added to the cart.

Any Black Friday Cyber Monday orders that include any pre-ordered items are eligible to receive the complimentary Jewelry Box. If you are ordering the Radhi Mudita Necklace by itself, the complimentary Jewelry Box promotion is not valid.

If you are returning an order that included a complimentary item, that item is required to be sent back with the entire order. If it is not included in the returned order, the retail price of the complimentary item will be deducted from the total amount refunded or credited.

Please note that our team will do our best to have the complimentary Jewelry Box be Beige, however this is not guaranteed, and the Beige may be switched out for another Jewelry Box or product in similar value.


Bundles

Bundles will be available as supplies last. If SAMARA is out of stock in one of the bundle or product colors, the next available color option will be included in the order.

Return Process & Address

1. Please pack the product(s) in their original linen dust bag and ship the package out within 14 days of delivery receipt.

2. Ship package back to one of our two warehouse locations.

3. Once the return has been shipped out, please email info@samarabags.com with an update to provide us with your full name, order number, email address, shipping carrier and tracking number.

4. Track the package to ensure that there are no delays or delivery failures.

5. Please continue to check the tracking information and keep an eye out for any delays/delivery failures and/or customs. We will only refund packages that are successfully delivered. Failed deliveries that are caused due to outstanding duties, taxes and fees will not be refunded.

6. Once the returned parcel has been received and your tracking information is updated to "Delivered", please allow for 5-7 business days for the returned parcel to be processed at the return warehouse. Once the return has been processed, our team will reach out for the refund, credit or exchange.

7. If we are processing a refund, please allow for approximately 5-7 business days for the amount to reflect in your bank statement.

Canada Returns Address: Second Closet 724 Caledonia Rd Toronto, ON M6B 3X9

USA Returns Address: Shopify USNC1 ATTN SAMARA, 4712 Poth Rd, Whitehall, OH 43213, USA

International Returns Address: Shopify USNC1 ATTN SAMARA, 4712 Poth Rd, Whitehall, OH 43213, USA

*Please ensure any international duties into the USA are paid for prior to shipping or parcel will be declined.

Customs & Delivery


USA: All customs, duties and taxes are included in your shipping cost.

International: There may be duties or taxes upon arrival into your country based on where you live. If you require more information on what duties and taxes may be due upon delivery, please contact your local customs office. If a customer refuses to pay for the legal duties and taxes due on a SAMARA shipment, SAMARA is not responsible for the potential repercussions with the postal service.

Please keep in mind that once a package leaves our warehouse, it is in the hands of the postal service. If you experience any problems during transit, please contact the shipper immediately.

If the package is not delivered to the customer, due to the provision of an incorrect address upon checkout, SAMARA will not be held responsible and will not be able to offer the customer a refund. If a package is lost in transit, SAMARA is unable to refund the customer for the purchase, however our Customer Service Representative will assist the customer in tracking the package.

By making a purchase with us, you agree that SAMARA will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.

Making Our Supply Chain Leaner


Up until now, we’ve shipped everything to the US from our factories, and then back to customers all over the world in places like Japan, Australia and France! A lot of brands will ship twice (once to the US and then to the customer) but we’re trying something different.

We just started shipping from Asia, close to our factories, instead of from the US because we think it’s the most environmental and economical choice. We are trying this out in the hope of creating more transparency and having the smallest footprint as possible, whilst delivering beautiful products to you all in just a few days.

We manufacture most of our bags in Asia - we’ve partnered with some of the most ethical factories, with great labour conditions and we’re very proud of our supply chain.

As a brand, it’s super important to us to find any way to be as ethical, environmental and economical as possible as we grow, and this is just one of those ways. It also means we can design, launch and restock significantly faster, which means more product and choice for you as well, and less wastage through our supply chain.

We’d love to hear your thoughts on this experience once you get your packages, so feel free to shoot us a message anytime with thoughts and suggestions! We’re working really hard to make this as seamless and as environmentally friendly as possible, and we’re so excited to make this happen with you.

Questions?

Email us at info@samarabags.com