Holiday Announcement: All Orders Placed After December 12 Will Be Delivered in January 2019

Shipping & Returns

CANADA & THE UNITED STATES

Free shipping for orders over $120
Flat rate for orders under $120: $9.95

EVERYWHERE ELSE

Free shipping for orders over $150
Flat rate for orders under $150: $14.95

Carriers

DHL e-Commerce for US & International shipments

Processing & Shipping Times

If every product you've ordered is in stock, the expected delivery timelines are as follows:
USA: 2-3 Business Days
Greater Toronto Area: 1-5 Business Days
Canada East Coast: 1-5 Business Days
Canada West Coast: 3-6 Business Days
Europe: 14-21 Business Days
Australia: 12-25 Business Days
Rest Of The World: 10-30 Business Days

Returns

SAMARA will accept returns on all products within 14 days of you receiving your item. Should you be unsatisfied with your SAMARA product, please send it back to one of our shipping locations below, in its original packaging. Returned products should be in the same condition as received. A refund of your product will appear within 10-15 business days after our location has processed your shipment. Please note that at this time, the customer is responsible for the cost of shipping back to our US/Canadian location.

Discount Codes:

Our system honours one discount code at a time. If you already have a discount code in your cart, you won't have the option of adding an additional one. Once you remove it, the discount bar will reappear. 

Free Mini Promo:

For orders that qualify for a free Mini as part of our Black Friday promo, please note that we will do our best to accommodate your colour requests but in the event that we cannot match it, we will send you another Mini so as to get your bags to you as soon as we can.

Return Addresses

US & International:

SAMARA Bags,
1870 Internationale Blvd.
Glendale Heights, IL
60139 USA

Canada:

SAMARA Bags,
3600B Laird Rd,
Unit 2, 
Mississauga, ON,
L5L 6A7

 

Customs

The US: All customs, duties and taxes are included in your shipping cost.
International: There may be duties or taxes upon arrival into your country based on where you live. SAMARA does not have control over these and should you require more information, please contact your local customs office.
Questions? Message us through the Support tab at the bottom right of your screen.